Policies & Guarantees
Here at Barnes Tack Room we stand behind our products 100%. We provide the best guarantees in the industry and straight forward returns.
30 Day Money Back Guarantee
Barnes Tack Room stands behind all of our products. Guaranteed Satisfaction with a full 30-day money back guarantee.
Saddle Tree 4 Year Warranty
All of our saddles come with a 4 year warranty on the saddle trees and 1 year on leathers and craftsmanship. We will repair at no cost to you if an issue arises. All warranty void if product has been mismanaged.
CUSTOM PRODUCTS ARE FINAL SALE
All custom products and saddles are final sale.
MISSING, DAMAGE, DEFECTIVE, INCORRECT ITEMS RETURN POLICY
If an item is missing, damaged, defective or incorrect you must call us or email us. Please contact us no more than 15 days after receiving the items for instruction on how to return the item to us or in case of missing item.
RETURN POLICY FOR ANY OTHER REASONS FROM THE ABOVE
All items returned by the customer pays the shipping fees. Customer is responsible for loss or damage during transit from you to Barnes Tack Room. Please place a copy of your invoice inside the return box and please explain the reason for the return.